When is my rent due?
Rent is due on the 1st of the month and considered late after the 3rd. Rent must be received in our office by the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is an initial late fee penalty that is assessed on the 4th followed by additional per day late fees thereafter until your balance is paid in full. Additionally, all payments made after the 3rd must include all applicable late fees.
Can I pay my rent online?
Yes, absolutely! This is the preferred method of paying your rent. You can pay all balances securely and easily through your tenant portal that can be conveniently accessed through our website. The tenant portal allows you to view outstanding charges, pay rent online, and also submit any routine maintenance requests.
Online Payment Options:
ACH Payments: There are no associated convenience fees assessed with paying using this method.
Credit Cards: We now can accept credit card payments; however, please note that the credit card processor charges a 3% convenience fee to conduct this type of transaction. This 3% transaction fee is not a Spradley Properties fee. This is a direct fee that goes solely to the bank card processor.
How do I submit a maintenance request?
All non-emergency maintenance requests must be submitted to us in writing. The preferred and most timely method of submittal is through your tenant portal which can be accessed through our website. You can also fill out a maintenance request form and fax it, email it, bring it to our office during normal business hours, or drop it off in our drop box if it is after hours.
Is my deposit refundable?
Yes, a security deposit can be fully refundable provided that all terms of the lease are complied with and fulfilled, and no damage was done to the property beyond what is considered to be normal wear and tear.