When is my rent due?
Rent is due on the 1st of the month and considered late after the 3rd. Rent must be received in our office by the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is an initial late fee penalty that is assessed on the 4th followed by additional per day late fees thereafter until your balance is paid in full. Additionally, all payments made after the 3rd must include all applicable late fees.
Can I pay my rent online?
Yes, absolutely! This is the preferred method of paying your rent. You can pay all balances securely and easily through your tenant portal that can be conveniently accessed through our website. The tenant portal allows you to view outstanding charges, pay rent online, and also submit any routine maintenance requests.
Online Payment Options:
ACH Payments: There are no associated convenience fees assessed with paying using this method.
Credit Cards: We now can accept credit card payments; however, please note that the credit card processor charges a 3% convenience fee to conduct this type of transaction. This 3% transaction fee is not a Spradley Properties fee. This is a direct fee that goes solely to the bank card processor.
How do I submit a maintenance request?
All non-emergency maintenance requests must be submitted to us in writing. The preferred and most timely method of submittal is through your tenant portal which can be accessed through our website. You can also fill out a maintenance request form and fax it, email it, bring it to our office during normal business hours, or drop it off in our drop box if it is after hours.
Is my deposit refundable?
Yes, a security deposit can be fully refundable provided that all terms of the lease are complied with and fulfilled, and no damage was done to the property beyond what is considered to be normal wear and tear.
Do you accept pets?
Many of our properties are pet friendly; however, with the exception of verified assistance animals, all pets are subject to approval by the property owner. Pet policies vary from one owner to another. Some owners do not allow pets, while others restrict quantity, size, type, and age etc. Please check with your leasing consultant about the property you are interested in before you submit and pay the non-refundable fee to profile your pet(s).
Tenants must register all pets with Spradley Property Management. Many city ordinances restrict the number of pets and typically no more than three animals are allowed per home. Acceptable pets may include: dogs, cats, small caged animals, caged birds, and fish. Aggressive dog breeds including but not limited to Akitas, Pit Bulls, Staffordshire Terriers, Bull Terrier, Rottweiler, Dobermans, German Shepherds, Mastiffs, Huskies, Chows, Wolf Hybrids and mixed breeds with any of the above are strictly prohibited. Livestock, farm animals (including potbellied pigs), and poisonous, dangerous, or exotic animals (such as snakes or spiders) are also prohibited. Again, verified assistance animals are allowed and may not be subject to breed restrictions.
Spradley Properties uses a third-party pet and assistance animal screening tool that is required for all pet and assistance animals who would be residing on the property that is listed in the application. Application charges through this third-party tool do not apply to verified assistance animals. The first pet profile cost is $20 with each additional pet profile priced at $15 (rates are set by the 3rd party screening service).
Your pet profile is a valuable tool that can be used to consolidate all the paperwork required to manage your pet/assistance animal in one convenient location that can then be shared with animal boarding facilities, veterinarians, animal hospitals, and property managers. Click here for a short video that describes this service.