Thank you for choosing a property managed by Spradley Properties. We know that from time to time life happens and you may have a circumstance requiring assistance with a maintenance issue. We are here to help. Please read and follow the helpful guidelines provided below. Please note it is required that all non-emergency maintenance requests be submitted to us through your tenant portal or received by us in writing. No general maintenance requests will be taken over the phone. Only maintenance emergency notifications will be taken over the phone. The status of a maintenance service issue can also be monitored in real time through the tenant portal. The best and preferred method to submit a maintenance request is through your tenant portal which is easily accessed online through our website. This method is quick, easy, and can be accessed from any device that has an internet connection such as a mobile phone, tablet, ipad, or pc. If you need assistance with setting up your login and password, please contact our office. You may also fill out a maintenance request form (available upon request) and fax it, email it, bring it to our office or drop it off in our drop box if after business hours. In order to provide a quicker response, be as specific as possible when describing your maintenance issue. An Emergency is defined as: Any situation or issue relating to the property under the lease that if not dealt with promptly, could threaten health and cause serious injury, loss of life, or cause serious property damage. Examples of such issues are: leaking or broken gas lines, fires, loss of all power, broken water lines, exposed electrical lines, no heat (when the outdoor temperature is below 40-degrees F), no air conditioning (when the outdoor temperature exceeds 90-degrees F), broken exterior door locks or other conditions that might cause harm to the residents or major damage to property. If the emergency is life-threatening, call 911 immediately! Please never use the emergency contact channels such as 911 for non-emergency issues. For after-hours maintenance emergencies, please call us at 254-742-7733 to access our voice mail notification system and follow the maintenance emergency prompts. Someone will call you back as soon as possible. In the event you have not received a returned call within 15 minutes, please call back, follow the prompts, and repeat the process to ensure that we have received the correct information. The following are NOT emergencies: clogged toilet or drain, no hot water, refrigerator not cooling, oven not working, locking yourself out of the house, and pest control. Spradley Properties and its owners are NOT responsible for loss of food or for alternative lodging due to appliance or HVAC failure.