Tenant FAQ

What types of properties do you manage?

We manage a variety of properties, including apartments, duplexes, homes, and townhomes with a range of amenities to fit every lifestyle and budget.

How can I schedule a tour of a property?

You can schedule a tour by clicking the "Schedule a Showing" button on the property listing page or contacting us directly by phone, email, or text.

Do I need to apply to rent a unit?

Yes, all potential tenants need to submit a rental application. You can apply online by selecting the property you're interested in and clicking "Apply Now."

Is there an application fee?

Yes, there is a non-refundable application fee to cover the cost of background and credit checks. The fee is disclosed during the application process.

What documents do I need to apply?

You’ll need a valid photo ID, proof of income (e.g., recent pay stubs or tax returns), and contact information for your rental references.

Do you accept Section 8?

We don’t currently manage any homes where the owners accept Section 8 vouchers.

Are there any move-in specials?

Yes, we frequently offer move-in specials! Check the property listing or contact us for current promotions, such as discounted rents.

What is the minimum lease term?

Our standard lease terms are 12 months. Some properties may offer short-term or long-term leases for an additional fee, approval of lease term changes are at the owners discretion.

What are the required move-in documents?

To receive keys on move-in day, you will need to provide: • Proof of utility connection • Proof of active renters insurance • Payment of all balances and deposits in full • Up-to-date rabies vaccination records if you have animals

When is my rent due?

Rent is due on the first day of each month. Late fees may apply after a grace period, depending on the property policy.

What utilities are included in the rent?

Because we are a multi-property management company, utility responsibility may be different for all properties. Additional utility details are listed on each property’s listing details.

Is renters insurance required?

Yes, we require all residents to have renters insurance. Proof of coverage must be provided before move-in and must meet the below requirements: 1. A minimum of a $100,000.00 Personal Liability Policy 2. Spradley Properties must be listed as an Additional Interest or Interested Party on the policy. This is to ensure that we are notified of any renewals, or cancellations of the policy. Additional Insured is not accepted. 3. The leaseholder must be the policy holder. 4. The renter’s insurance must be active on or before the lease start date.

What happens if I need to break my lease early?

As a resident, you are responsible for the entire lease term. If you need to surrender the home before the end of your lease, we will relet and market the property to find a new tenant. If a new lease is signed and begins before your lease end date, your rental obligation will end. Please note that the reletting process incurs a fee, typically equal to 85% of one month’s rent. For exact details, refer to your lease agreement.

Do you have parking available?

Most of our properties offer on-site parking, and many include garages. Details are available on the property listing.

What are the community amenities?

Our properties offer a variety of amenities, including dog parks, fire pits, outdoor grilling areas, courtyards, fenced backyards and more. Check the individual property listings for specific features.

Are your communities pet-friendly?

Yes, many of our properties are pet-friendly! Restrictions on breed, size, and number of pets may apply, along with a pet deposit and monthly pet rent. Please call our office before applying.

What are restricted breeds?

How do I request maintenance for my unit?

Maintenance requests can be submitted in writing or through Property Meld. For urgent issues, such as a water leak, please call our office immediately.

Are there fees for maintenance requests?

No, routine maintenance is included in your lease. However, repairs caused by resident damage or negligence, or preventable trips may be billed to your account. Please refer to your Resident Handbook for troubleshooting tips before opening a service request.

How do I check my breakers?

To check your breakers, locate the breaker box, usually found in a utility room, garage, or outside the home. Open the panel and look for any switches that are in the middle position or have shifted to "Off." Flip these switches fully to "Off" and then back to "On." If the issue persists, contact our maintenance team for assistance.

Is there a security deposit?

Yes, a security deposit is required. The amount varies by property and is typically equal to one month’s rent.

Is my deposit refundable?

Yes, a security deposit can be fully refundable provided that all terms of the lease are complied with and fulfilled, and no damage was done to the property beyond what is considered to be normal wear and tear.

How long does it take to get my deposit back?

Your deposit will be mailed out within 30 days of turning in your keys to our office, provided all move-out procedures are completed and there are no outstanding charges or damages. It will be sent to the forwarding address you provide. Failure to provide a forwarding address may result in delays.

Where do I get my mailbox keys?

If the neighborhood utilizes a centralized mailbox from USPS, you will need to visit the local post office to obtain your mailbox key. The post office requires a copy of your lease, and they will accept either a physical copy or an electronic copy.

How do I contact the leasing office?

You can reach our office by phone, email, or through the contact form on our website. Our team is happy to assist you!

We offer a variety of convenient payment options to assist our residents with accurate and on time payments.

OPTION 1.  Tenant Web Access (TWA) Your Tenant Portal via the Spradley Properties Website

You can pay all balances securely and easily through your tenant portal that can be conveniently accessed through our website.  The tenant portal allows you to view outstanding charges, pay rent online, and also submit any routine maintenance requests. Watch a short video on how to do this on your tenant portal by clicking here.

Once logged into your TWA portal choose Make a Payment, and then choose your Payment Source. A drop‐down menu displays a variety of payment options:

• ACH Checking – no charge
• ACH Savings – no charge
• Debit Card ‐ $5.32
• Credit Card – 3.23% processing fee

Once securely logged into your TWA you will have an option to store payment information for future One‐time payments or AutoPay payments. Once AutoPay is enabled, the first AutoPay payment date will be reflected next to the AutoPay link. This can be viewed by clicking on Make a Payment.

The confirmation received at the time of payment indicates that the payment will be attempted as entered. It is not a confirmation that funds are available in your account or that data is entered correctly. Please review payment data information for accuracy as returned payment fees are $50.00 per occurrence and can impact your access to pay through your TWA.

Regardless of the type of payment used there is a fee notification check box that must be checked before payment will process. This is only a notification stating applicable charges. All fees are processing fees and are not received by Spradley Properties.

** Please make sure to take advantage of building your credit history and opt-in upon payment set up. It is easy to enroll by following the link provided when making your first payment. **

If at any time your rent payment is deemed late, the TWA payment options will no longer be available until your balance is paid in full.  CashPay will be the only available payment option for delinquent payments.

OPTION 2.  CashPay from one of 25,000 CheckFreePay® locations nationwide

We offer the convenience of paying rent while you are out shopping or running errands via CashPay through several local retail outlets like HEB & Wal‐Mart.  CashPay allows you to ditch the need to go get money orders and enables you to electronically pay rent with cash or debit from any CheckFreePay location nationwide.  Your cash payment is digitally routed to your bank account. CashPay transactions are instantly visible on your tenant account.

You will need to request a CashPay card account number from our office. If interested, please contact our Accounting Dept at 254‐800‐1108. There is a CashPay processing fee of $4.00 that will be charged at the time of payment.

Find a CashPay location near you by clicking here.

OPTION 3.  Rent Manager’s  rmResident Mobile App

rmResident*  is a secure, easy-to-use mobile app you can use to make and view payments, review existing maintenance requests, submit new ones, and more.  With rmResident, you can pay rent and other fees, set up monthly auto-pay, and send maintenance requests to your property manager—anytime, anywhere.

You can download the rmResident mobile app from the Google Play Store  or the Apple App Store .