Tenant FAQ

Rent is always due on or before the 1st of the month.  Rent not received by the 3rd of the month may incur a late payment penalty.  All payments made after the 3rd must include all applicable late fees as well.

We offer a variety of convenient payment options to assist our residents with accurate and on time payments.

OPTION 1.  Tenant Web Access (TWA) Your Tenant Portal via the Spradley Properties Website

You can pay all balances securely and easily through your tenant portal that can be conveniently accessed through our website.  The tenant portal allows you to view outstanding charges, pay rent online, and also submit any routine maintenance requests. Watch a short video on how to do this on your tenant portal by clicking here.

Once logged into your TWA portal choose Make a Payment, and then choose your Payment Source. A drop‐down menu displays a variety of payment options:

• ACH Checking – no charge
• ACH Savings – no charge
• Debit Card ‐ $5.32
• Credit Card – 3.23% processing fee

Once securely logged into your TWA you will have an option to store payment information for future One‐time payments or AutoPay payments. Once AutoPay is enabled, the first AutoPay payment date will be reflected next to the AutoPay link. This can be viewed by clicking on Make a Payment.

The confirmation received at the time of payment indicates that the payment will be attempted as entered. It is not a confirmation that funds are available in your account or that data is entered correctly. Please review payment data information for accuracy as returned payment fees are $50.00 per occurrence and can impact your access to pay through your TWA.

Regardless of the type of payment used there is a fee notification check box that must be checked before payment will process. This is only a notification stating applicable charges. All fees are processing fees and are not received by Spradley Properties.

** Please make sure to take advantage of building your credit history and opt-in upon payment set up. It is easy to enroll by following the link provided when making your first payment. **

If at any time your rent payment is deemed late, the TWA payment options will no longer be available until your balance is paid in full.  CashPay will be the only available payment option for delinquent payments.

OPTION 2.  CashPay from one of 25,000 CheckFreePay® locations nationwide

We offer the convenience of paying rent while you are out shopping or running errands via CashPay through several local retail outlets like HEB & Wal‐Mart.  CashPay allows you to ditch the need to go get money orders and enables you to electronically pay rent with cash or debit from any CheckFreePay location nationwide.  Your cash payment is digitally routed to your bank account. CashPay transactions are instantly visible on your tenant account.

You will need to request a CashPay card account number from our office. If interested, please contact our Accounting Dept at 254‐800‐1108. There is a CashPay processing fee of $4.00 that will be charged at the time of payment.

Find a CashPay location near you by clicking here.

OPTION 3.  Rent Manager’s  rmResident Mobile App

rmResident*  is a secure, easy-to-use mobile app you can use to make and view payments, review existing maintenance requests, submit new ones, and more.  With rmResident, you can pay rent and other fees, set up monthly auto-pay, and send maintenance requests to your property manager—anytime, anywhere.

You can download the rmResident mobile app from the Google Play Store  or the Apple App Store .

All non-emergency maintenance requests must be submitted to us in writing. The preferred and most timely method of submittal is through your tenant portal which can be accessed through our website.  You can also fill out a maintenance request form and fax it, email it, bring it to our office during normal business hours, or drop it off in our drop box if it is after hours.

Yes, a security deposit can be fully refundable provided that all terms of the lease are complied with and fulfilled, and no damage was done to the property beyond what is considered to be normal wear and tear.

Many of our properties are pet friendly; however, with the exception of verified assistance animals, all pets are subject to approval by the property owner. Pet policies vary from one owner to another. Some owners do not allow pets, while others restrict quantity, size, type, and age etc.  Please check with your leasing consultant about the property you are interested in before you submit and pay the non-refundable fee to profile your pet(s).

Tenants must register all pets with Spradley Property Management. Many city ordinances restrict the number of pets and typically no more than two animals are allowed per home. Acceptable pets may include: dogs, cats, small caged animals, caged birds, and fish. Aggressive dog breeds including but not limited to Akitas, Pit Bulls, Staffordshire Terriers, Bull Terrier, Rottweiler, Dobermans, German Shepherds, Mastiffs, Huskies, Chows, Wolf Hybrids and mixed breeds with any of the above are strictly prohibited. Livestock, farm animals (including potbellied pigs), and poisonous, dangerous, or exotic animals (such as snakes or spiders) are also prohibited. Again, verified assistance animals are allowed and may not be subject to breed restrictions.

Spradley Properties uses a third-party pet and assistance animal screening tool that is required for all pet and assistance animals who would be residing on the property that is listed in the application. Application charges through this third-party tool do not apply to verified assistance animals. Pet profiles cost $20 each (rates are set by the 3rd party screening service).

Your pet profile is a valuable tool that can be used to consolidate all the paperwork required to manage your pet/assistance animal in one convenient location that can then be shared with animal boarding facilities, veterinarians, animal hospitals, and property managers. Click here for a short video that describes this service.